Terms & Conditions

These Terms & Conditions govern your access to and use of the Hotel Promo website, including its pages, forms, booking tools, demonstrations, content, communications, and other features.

By accessing or using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, you should discontinue use of the website.

1. About Hotel Promo

Hotel Promo provides information about digital marketing, advertising, technology, website development, automation, consultancy, and related services for hotels, resorts, accommodation providers, short-term rental operators, and other hospitality businesses.

Information presented on this website is intended for general business and informational purposes. Accessing the website does not automatically create a client, agency, consultancy, partnership, employment, or other contractual relationship.

2. Business Use of the Website

This website is primarily intended for business users and individuals acting on behalf of a hotel, resort, accommodation property, short-term rental operator, travel business, or other commercial organisation.

By submitting an enquiry or arranging a meeting on behalf of an organisation, you confirm that you are authorised to provide the submitted information and communicate on behalf of that organisation.

3. Website Access

Access to the website is provided on a temporary and as-available basis. We may modify, suspend, restrict, or discontinue any part of the website without prior notice.

We do not guarantee that the website or any individual feature will always be available, uninterrupted, secure, or free from technical problems.

You are responsible for ensuring that your device, internet connection, browser, software, and security settings are suitable for accessing the website.

4. Permitted Use

You may use the website only for lawful business and informational purposes.

You must not:

• Use the website for any unlawful, fraudulent, or deceptive purpose
• Submit false, misleading, or impersonated information
• Attempt to gain unauthorised access to the website or its systems
• Interfere with the website’s operation, security, or performance
• Introduce malware, malicious code, automated attacks, or harmful files
• Use bots or automated tools to overload or misuse the website
• Attempt to bypass security, access controls, or usage restrictions
• Extract, scrape, copy, or reproduce website content at scale
• Reverse engineer any website functionality or demonstration
• Use the website to harass, threaten, or harm another person
• Submit confidential information that you are not authorised to disclose
• Use website content to misrepresent an affiliation with Hotel Promo

We may block, restrict, or terminate access where we reasonably believe the website is being misused.

5. Website Content

We aim to keep website content useful and reasonably accurate. However, content may contain errors, omissions, outdated information, estimates, simplified explanations, or generalisations.

Website content should not be treated as legal, financial, accounting, tax, investment, employment, regulatory, or other professional advice.

You should obtain appropriate professional advice before making decisions that may have significant legal, financial, operational, or regulatory consequences.

6. Service Information

Descriptions of services, capabilities, processes, strategies, features, technologies, timelines, and potential outcomes are provided for general information only.

The exact scope, price, schedule, deliverables, responsibilities, limitations, and commercial terms of any service will be defined separately in a proposal, quotation, service agreement, statement of work, order form, or other written agreement.

Where a separate written agreement conflicts with these Terms & Conditions, the separate written agreement will take priority in relation to the relevant service.

7. No Guarantee of Results

Marketing, advertising, sales, search visibility, website performance, direct bookings, occupancy, revenue, return on advertising spend, conversion rates, and other commercial results depend on many factors outside our control.

These factors may include:

• Market demand
• Competition
• Pricing and availability
• Property quality and reputation
• Seasonality
• Customer behaviour
• Website and booking-engine performance
• Advertising-platform policies and algorithms
• Third-party platform availability
• The accuracy and completeness of client-provided information
• Budget, execution speed, and operational capacity
• Economic, political, legal, and industry conditions

Past performance, case studies, examples, projections, estimates, and testimonials do not guarantee future results.

Any performance figures displayed on the website should be understood in the context of the specific project, period, market, methodology, and circumstances in which they were achieved.

8. Case Studies and Performance Examples

The website may include case studies, campaign examples, performance statistics, testimonials, client experiences, or illustrative scenarios.

These materials are intended to demonstrate previous work or explain potential strategies. They do not represent a promise that the same or similar results will be achieved for another business.

Certain names, numbers, identifying details, time periods, or commercial information may be rounded, summarised, anonymised, or presented in a simplified form where appropriate.

9. Enquiries and Contact Forms

You may use website forms to request information, arrange a callback, discuss services, or submit a business enquiry.

You are responsible for ensuring that the information you submit is accurate, current, lawful, and not misleading.

Submission of a form does not guarantee that:

• Your enquiry will be accepted
• A service will be available
• A response will be provided within a particular period
• A project or commercial relationship will be offered
• Any proposed timeline or budget will be accepted

We may decline, ignore, or remove submissions that appear fraudulent, abusive, irrelevant, automated, or unlawful.

10. Meeting and Scheduling Tools

The website may allow visitors to request or schedule a meeting, consultation, demonstration, or callback.

A scheduled meeting is subject to availability and may be changed, cancelled, or rescheduled where reasonably necessary.

Booking a meeting does not create a binding service agreement and does not guarantee that Hotel Promo will accept a project or provide a particular service.

You are responsible for checking the selected date, time, time zone, meeting format, and participant details before confirming a booking.

11. AI Chat and Voice Demonstrations

The website may include AI-powered chat, voice, automation, or other interactive demonstrations.

These features may generate responses automatically using artificial intelligence and third-party technology.

AI-generated responses may be incomplete, inaccurate, outdated, inappropriate, or unsuitable for your specific circumstances.

You must not rely on AI-generated output as:

• Legal advice
• Financial or investment advice
• Medical advice
• Regulatory advice
• A binding quotation
• A contractual commitment
• A guarantee of service availability
• A guarantee of business or marketing performance

Information provided by an AI demonstration does not create a binding agreement unless it is separately confirmed in an authorised written agreement.

You should verify important information before relying on an AI-generated response.

12. Information Submitted to AI Features

You are responsible for the information you submit through AI chat and voice features.

You must not submit:

• Passwords or authentication credentials
• Payment-card or banking information
• Government identification documents
• Medical or health information
• Highly sensitive personal information
• Confidential client or employee information
• Trade secrets or protected business information
• Information that you are not authorised to disclose
• Unlawful, abusive, defamatory, or harmful content

AI interactions may be processed by third-party technology providers in order to operate, secure, analyse, and improve the relevant feature.

13. Intellectual Property Rights

Unless otherwise stated, the website and its contents are owned by or licensed to Hotel Promo.

Protected content may include:

• Text and written materials
• Branding and logos
• Graphics and visual designs
• Photographs and videos
• Case studies and reports
• Website layouts and user interfaces
• Software and source code
• Marketing frameworks and methodologies
• Downloadable materials
• AI demonstrations and workflows

You may view and use website content for your own internal, lawful business evaluation.

You may not reproduce, distribute, publish, sell, license, modify, translate, create derivative works from, or commercially exploit website content without prior written permission, except where permitted by applicable law.

14. Trademarks and Branding

Hotel Promo names, logos, slogans, designs, and other branding elements may be protected by trademark, copyright, or other intellectual-property laws.

Use of the website does not grant you any licence or right to use Hotel Promo branding in advertising, domain names, social media accounts, publications, products, services, or promotional materials.

15. User-Submitted Content

If you submit messages, documents, text, images, recordings, business information, or other materials through the website, you confirm that:

• You have the right to provide the material
• The material does not violate another person’s rights
• The material is not unlawful, defamatory, or misleading
• The material does not contain malicious code
• The material does not breach confidentiality obligations

You grant permission to process submitted materials as reasonably necessary to respond to your request, provide a demonstration, evaluate a potential project, maintain security, and operate the website.

16. Privacy and Cookies

Use of personal information submitted through the website is described in our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

These policies form part of the terms governing use of the website.

17. Third-Party Services

The website may use or connect to third-party services, including:

• Analytics platforms
• Advertising platforms
• Meeting-booking tools
• Contact and callback form providers
• AI and voice-technology providers
• Cloud-hosting providers
• Email and communication services
• Video and media platforms
• Maps and location services
• Social media platforms

Third-party services are operated independently and may be subject to their own terms, privacy policies, availability, security measures, and technical limitations.

We are not responsible for the actions, content, availability, security, accuracy, or performance of independently operated third-party services.

18. External Links

The website may contain links to external websites or resources provided for convenience or reference.

A link does not necessarily mean that Hotel Promo endorses, controls, or accepts responsibility for the external website or its content.

You access third-party websites at your own risk and should review their terms and privacy policies before using them.

19. Website Security

We use reasonable measures designed to protect the website and its systems. However, no website or internet transmission can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security for your own device, browser, network, passwords, and software.

You must not knowingly introduce viruses, malware, ransomware, spyware, harmful scripts, or other destructive materials to the website.

20. Website Availability

We do not guarantee that the website will be continuously available or free from interruptions, errors, bugs, delays, compatibility issues, or security incidents.

Access may be interrupted for maintenance, upgrades, security work, hosting issues, third-party failures, network problems, or events outside reasonable control.

We may change, remove, restrict, or replace website content and features at any time.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

We make no express or implied warranty that:

• The website will meet your specific requirements
• The website will always be available or error-free
• All content will be accurate, complete, or current
• Any demonstration will operate without interruption
• Any information will produce a particular business result
• The website will be compatible with every device or browser
• The website will be free from viruses or other harmful elements

Nothing in these Terms & Conditions excludes warranties or rights that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Hotel Promo will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from use of, or inability to use, the website.

This may include loss of:

• Revenue
• Profit
• Bookings
• Business opportunities
• Advertising spend
• Data
• Goodwill
• Reputation
• Time
• Anticipated savings

We are not responsible for losses resulting from reliance on general website content, AI-generated output, third-party services, external links, website interruptions, unauthorised access, or events outside reasonable control.

Nothing in these Terms & Conditions limits liability where limitation or exclusion is prohibited by law.

23. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, expenses, or damages arising from:

• Your unlawful or unauthorised use of the website
• Your breach of these Terms & Conditions
• Your infringement of another person’s rights
• False, misleading, or unlawful information submitted by you
• Malicious code, attacks, or harmful activity caused by you
• Content you submit without proper permission

24. Events Outside Reasonable Control

We will not be responsible for delays, interruptions, failures, or losses caused by events outside reasonable control.

These events may include:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or legal restrictions
• Internet or telecommunications failures
• Power failures
• Cyberattacks
• Third-party platform outages
• Hosting or cloud-service failures
• Labour disputes
• Public-health emergencies
• Changes to advertising or technology platforms

25. Suspension and Termination

We may suspend or terminate access to the website or any feature where we reasonably believe that:

• These Terms & Conditions have been breached
• The website is being used unlawfully or fraudulently
• Security or technical risks have been created
• Other users or third parties may be harmed
• Suspension is required by law or an authority

Provisions concerning intellectual property, disclaimers, liability, privacy, indemnity, and dispute handling may continue to apply after access is terminated.

26. Changes to These Terms

We may update these Terms & Conditions to reflect changes to the website, services, technologies, business practices, legal requirements, or third-party providers.

The updated terms will be published on this page with a revised “Last updated” date.

Continued use of the website after updated terms are published will constitute acceptance of the revised terms, to the extent permitted by applicable law.

27. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

28. No Waiver

A delay or failure to enforce any provision of these Terms & Conditions does not mean that the right to enforce that provision has been waived.

29. Entire Website Agreement

These Terms & Conditions, together with the Privacy Policy and Cookie Policy, form the general agreement governing use of this website.

Separate proposals, quotations, service agreements, statements of work, order forms, and contracts may apply to specific services.

30. Governing Law and Disputes

These Terms & Conditions will be governed by the laws applicable in the jurisdiction from which Hotel Promo operates, without regard to conflict-of-law principles.

Before beginning formal legal proceedings, the parties should attempt in good faith to resolve any dispute through direct communication and reasonable negotiation.

Nothing in these terms prevents either party from seeking urgent legal or protective relief where reasonably necessary.

31. Questions About These Terms

Questions regarding these Terms & Conditions may be submitted through the contact form available on this website.