Cookie Policy

This Cookie Policy explains how Hotel Promo (“Hotel Promo,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit or interact with this website.

This Cookie Policy should be read together with our Privacy Policy, which provides further information about how personal information may be collected, used, stored, and protected.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies allow websites to recognise a visitor’s device and remember information about their visit. They may be used to make a website function correctly, remember visitor preferences, understand how the website is used, measure marketing performance, and provide more relevant content or advertising.

We may also use technologies that perform similar functions, including:

• Pixels and tracking tags
• Local storage
• Session storage
• Software development kits
• Device identifiers
• Embedded scripts
• Web beacons

References to “cookies” in this policy include these and other similar technologies where appropriate.

2. First-Party and Third-Party Cookies

First-party cookies

First-party cookies are placed directly through this website. These cookies may be used to operate the website, remember visitor preferences, maintain sessions, improve security, or record cookie-consent choices.

Third-party cookies

Third-party cookies are placed by external service providers whose technology is used on this website.

These providers may include:

• Analytics platforms
• Advertising and conversion-tracking services
• Meeting-booking systems
• Contact and callback form providers
• Video or media platforms
• Social media networks
• AI chat and voice-service providers
• Website security and performance services

Third-party providers may process information in accordance with their own privacy and cookie policies.

3. Categories of Cookies We Use

Strictly necessary cookies

Strictly necessary cookies are required for the website to function securely and correctly.

These cookies may be used to:

• Deliver website pages and content
• Maintain website security
• Prevent fraud, spam, and misuse
• Remember cookie-consent choices
• Operate forms and essential website features
• Maintain temporary website or form sessions
• Balance website traffic and maintain performance

Strictly necessary cookies cannot normally be disabled through the website’s cookie-preference tool because the website may not function properly without them.

Functional and preference cookies

Functional cookies allow the website to remember visitor choices and provide enhanced functionality.

These cookies may be used to remember:

• Language preferences
• Display or interface preferences
• Previously selected settings
• Chat or form-session information
• Information entered during a multi-step process

Disabling functional cookies may affect certain website features or prevent the website from remembering visitor preferences.

Analytics and performance cookies

Analytics and performance cookies help us understand how visitors use the website.

These cookies may collect information such as:

• Pages visited
• Time spent on pages
• Links and buttons selected
• Referring websites
• Browser and device type
• Approximate geographic location
• Website errors
• Website speed and performance information
• General navigation and interaction patterns

This information helps us measure website performance, identify technical problems, understand which content is useful, and improve the website and its services.

Analytics technologies may be deployed through Google Tag Manager, Google Analytics, or other analytics and performance platforms.

Where required by applicable law, analytics cookies will only be activated after the visitor provides consent.

Advertising and measurement cookies

Advertising and measurement cookies may be used to understand the effectiveness of advertising campaigns and whether visitors complete actions after viewing or selecting an advertisement.

These cookies may be used to:

• Measure enquiries and form submissions
• Measure meeting bookings and other conversions
• Attribute website activity to advertising campaigns
• Measure the performance of advertisements
• Limit how often an advertisement is displayed
• Create aggregated marketing reports
• Build advertising audiences
• Support remarketing or retargeting campaigns
• Deliver advertisements that may be more relevant to visitors

Advertising providers may combine information collected through this website with information collected through other websites, applications, or services, subject to their own privacy policies and the visitor’s consent choices.

Where required by applicable law, advertising, remarketing, and conversion-tracking cookies will not be activated unless the visitor provides consent.

Embedded content and third-party service cookies

Some pages may include tools or content provided by third parties, including:

• Meeting-scheduling tools
• Contact and callback forms
• AI chat agents
• AI voice agents
• Videos and other media
• Maps
• Social media content
• Interactive demonstrations

These services may store cookies or similar identifiers when their content is loaded or when a visitor interacts with them.

Where technically possible and legally required, non-essential embedded services will remain disabled until the visitor provides the appropriate consent.

4. AI Chat and Voice Features

This website may provide AI-powered chat and voice demonstrations.

When a visitor interacts with these features, the relevant service may process technical and session information needed to operate the conversation.

This information may include:

• A temporary or persistent session identifier
• Device and browser information
• Language preferences
• Messages or prompts submitted through the chat
• Voice input submitted through a voice feature
• Interaction dates and timestamps
• Diagnostic, security, and performance information

Voice features may request permission to access a device’s microphone. Microphone access is controlled through the visitor’s browser or device settings and is separate from cookie consent.

Visitors should not submit confidential, sensitive, or unnecessary personal information through demonstration features.

5. Cookies Used by Forms and Meeting Tools

When a visitor submits an enquiry, requests a callback, schedules a meeting, or interacts with a form, cookies and similar technologies may be used to:

• Maintain the form session
• Remember progress between form steps
• Prevent duplicate or fraudulent submissions
• Protect forms from automated spam
• Display available meeting times
• Maintain scheduling preferences
• Confirm completion of a submission
• Measure whether a form or booking was completed

Information intentionally submitted through a form, such as a visitor’s name, telephone number, email address, company information, or message, is not itself a cookie.

The processing of information submitted through website forms is explained in the Privacy Policy.

6. Cookie Inventory

The cookies and similar technologies used on this website may change when website features and third-party services are added, removed, or updated.

The website’s cookie-preference tool may display the most current information available, including:

• The cookie or storage-item name
• The provider responsible for the cookie
• The purpose of the cookie
• The applicable cookie category
• The cookie’s duration
• Whether it is a first-party or third-party cookie

7. How Long Cookies Remain on a Device

Cookies may be either session cookies or persistent cookies.

Session cookies

Session cookies are temporary and are generally deleted when the visitor closes their browser.

Persistent cookies

Persistent cookies remain on a visitor’s device for a defined period or until they are manually deleted.

Their duration may range from a few minutes to several months or longer, depending on their purpose and the settings of the relevant provider.

We aim to retain cookies for no longer than reasonably necessary for their stated purpose.

8. Managing Cookie Preferences

When a visitor first accesses the website, they may be shown a cookie banner that allows them to:

• Accept all cookies
• Reject non-essential cookies
• Select individual cookie categories
• Review information about the cookies used

Visitors may change or withdraw their cookie consent at any time by using the Cookie Settings option provided on the website.

Withdrawing consent will not affect the lawfulness of processing that occurred before consent was withdrawn.

Strictly necessary cookies may continue to operate because they are required to provide the website and its essential features.

9. Browser and Device Controls

Most browsers allow visitors to view, block, or delete cookies through their privacy or security settings.

Browser controls may allow visitors to:

• Delete existing cookies
• Block all cookies
• Block third-party cookies
• Receive a warning before a cookie is stored
• Clear website data when closing the browser

Blocking all cookies may cause parts of the website, forms, meeting tools, chat features, voice features, or other functionality to stop working correctly.

Browser and device controls operate separately from the website’s cookie-preference tool.

10. International Data Processing

Some third-party providers used by this website may process information in countries outside the country where the visitor lives.

Where required, reasonable steps will be taken to ensure that appropriate contractual, organisational, technical, or legal safeguards are used for international transfers of personal information.

Additional information may be available in the Privacy Policy and in the privacy notices of the relevant third-party providers.

11. Do Not Track Signals

Some browsers provide a “Do Not Track” setting. There is currently no universally accepted standard for how websites should respond to these signals.

Where supported, visitors should use the website’s Cookie Settings tool to manage their preferences for analytics, advertising, and other non-essential cookies.

12. Changes to This Cookie Policy

This Cookie Policy may be updated when:

• The website or its services change
• Third-party tools are introduced, replaced, or removed
• The use of cookies or similar technologies changes
• Applicable laws or regulatory guidance change

The updated version will be published on this page with a revised “Last updated” date.

Visitors are encouraged to review this Cookie Policy periodically.